{"id":326412,"date":"2022-10-25T06:53:17","date_gmt":"2022-10-25T06:53:17","guid":{"rendered":"https:\/\/egy-africa.com\/en\/?p=326412"},"modified":"2022-10-25T07:01:34","modified_gmt":"2022-10-25T07:01:34","slug":"amazon-opens-customer-service-centre-in-egypt-the-largest-in-mena","status":"publish","type":"post","link":"https:\/\/egy-africa.com\/en\/2022\/10\/25\/amazon-opens-customer-service-centre-in-egypt-the-largest-in-mena\/","title":{"rendered":"Amazon opens customer service centre in Egypt, largest in MENA"},"content":{"rendered":"
Amazon announced the opening of its largest customer service centre in the Middle East region. Located in New Cairo, the centre is designed to serve Amazon\u2019s customers across Egypt, UAE, Saudi Arabia, Germany, and Australia, Amazon added in a statement.<\/p>\n
It is set to create more than 1,600 job opportunities and is equipped to provide customer service to Amazon shoppers. The opening also comes as Amazon prepares to enter its busiest shopping season with both 11.11 and White Friday taking place next November.<\/p>\n
In addition, the centre will provide a wide variety of employment opportunities with roles ranging from customer support to technical and managerial positions in customer service, quality assurance, training, data analysis and communications.<\/p>\nOmar Elsahy, general manager of Amazon Egypt<\/figcaption><\/figure>\n
Built for inclusive employment opportunities and ease of accessibility, Amazon said the customer service centre has recruited several candidates with disabilities. The process was carried out through partnerships with NGOs for access to talent with special needs, programmes for recruiting women, and general recruitment drives. The centre will reach its full capacity by 2023.<\/p>\n
\u201cWe are excited that Egypt has been selected as the home for one of Amazon\u2019s global customer service centres. During the past year, since our launch, we have been working with some of the best talent and are thrilled with the skill sets that we have seen.\u201d Omar Elsahy, general manager of Amazon Egypt, said.<\/p>\n
\u201cThe large, educated workforce, diversity of talent and language proficiency available in Egypt, complemented by the digital transformation plans laid out in the Egypt Vision 2030, has made it possible to extend the coverage of the customer service centre beyond the region.<\/p>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"
Amazon announced the opening of its largest customer service centre in the Middle East region. Located in New Cairo, the centre is designed to serve Amazon\u2019s customers across Egypt, UAE, Saudi Arabia, Germany, and Australia, Amazon added in a statement.<\/p>\n","protected":false},"author":2,"featured_media":319951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[33,21],"tags":[93],"class_list":["post-326412","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-main","category-news","tag-amazon"],"yoast_head":"\n
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