The National Bank of Egypt (NBE) announced the availability of a new service that enables new customers to open accounts through the bank’s website, the service is called “Open your account from where you are.”
Chairman of the Board of Directors of the NBE, Hisham Okasha, stated that the new service comes within the bank’s belief in the importance of achieving the highest level of services provided to its new customers in an advanced manner that meets their needs while providing the highest rates of security.
“It is the first digital banking steps taken by the National Bank of Egypt that comes in support of its digital transformation strategy, which the bank started by opening the first “mechanized” electronic service branch in Egypt at the beginning of 2019, and as an extension of the expansion in achieving financial inclusion, which is one of the most important pillars of the state and the Central Bank,” he noted.
Okasha added that the service comes after comprehensive studies carried out by the bank’s specialized teams on the most important market needs to ensure that the bank continues to achieve the best customer satisfaction rates, in order to enhance the digital customer experience in various aspects of banking work and in line with the rapid global developments, especially that the bank aims to reach the various banking services to the largest number of citizens in the various governorates of the Republic.
Vice Chairman of the Board of Directors of the NBE, Yahya Aboul Fotouh, confirmed that providing the service of opening a new account for new customers through the bank’s website will enable the customer to fill out the electronic form for opening the account and also view all the terms and conditions for opening the account.
Aboul Fotouh pointed out that until the adoption of the electronic signature service and “electronic know your customer E-KYC” by the Central Bank, and to facilitate the new customers, the National Bank of Egypt has made this service available through the bank’s website, and the customer will choose the nearest branch to his headquarters to go to, as well as the appropriate time for him to print the form, sign, and receive the account number in a few minutes, with the possibility of receiving the direct debit card of the account in real time.
This is a step in which the bank seeks to provide the best and easiest ways to serve its customers in the shortest possible time; This positively supports the financial inclusion system.
For her part, Vice-Chairman of the Board of Directors of the NBE, Dalia El-Baz, added that the bank attaches great importance to facilitating procedures for its various clients, and for the first time in the Egyptian banking sector, the bank provides a special service for women, the elderly and people with physical disabilities, which is the home visit service (DoorStep Banking), through which the customer service employee in the bank’s branches is directed to the customer’s homes to record his electronic form without the need to visit the branch.
