The novel coronavirus (COVID-19) pandemic has doubled the number of Bank Audi – Egypt’s mobile and internet service users, according to the bank’s CEO and Managing Director Mohamed Bedir.
Bedir said in interview with Daily News Egypt, that the bank has targeted the automation of some procedures relating to applying for loans and cards through digital onboarding systems.
Despite the challenges that accompanied the spread of the coronavirus during 2020, employees of Bank Audi – Egypt were able to transform them into opportunities for success as the bank continued to be a pioneer in the Egyptian banking sector.
The bank overcame the crisis by conducting a careful study of the emerging market requirements, and recognising the needs of different sectors for new financial products and services.
These efforts contributed to the bank’s preservation of the quality of services provided to customers, which prompted its winning of the Best Bank in the Middle East and North Africa award. This was awarded on the basis of the shift to focus on data and the best management of the customer experience for 2020 from Trusted Advisors.
In 2020, the corporate credit sector increased the credit portfolio by expanding vertically to attract new customers. It also increased the utilisation rates of the granted facilities in the sectors less affected by the COVID-19 pandemic.
The bank’s plans in providing technological services and digital transformation
The coronavirus crisis accelerated the spread of customers’ use of electronic banking services, which is consistent with the bank’s expansion plans in providing electronic banking services and products.
It had a positive impact on implementing the plans and objectives of the bank in a record time, especially that the bank has turned to investing in its technological infrastructure before the spread of the coronavirus pandemic.
This qualified it to expand on providing technological banking services to customers during the pandemic, as well as provide a distinguished banking experience that meets the requirements of its customers.
The technological services currently provided by the bank, and it’s plans for the future
The bank has an expansion strategy in the field of electronic banking services to provide services to customers wherever they are, without them having to visit need a branch. Some of these services include digital Banking iD, MobileWallet, and omnichannel experiences.
The bank aims to expand electronic banking services and products. It targets automating some of the procedures to apply for loans and cards through digital onboarding systems.
This would contribute to greatly facilitating the banking experience for customers and making obtaining loans and cards faster and easier. The bank is constantly working on updating its systems and mechanism to expand its electronic banking services and products to meet the needs of various customers.
